Frequently Asked Questions
Everything you need to know about your favorite sports gear and services.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery, usually arriving within 1-3 business days.
Do you offer professional cricket bat knocking-in services?
Yes, we provide professional knocking-in services for all new cricket bats. This includes oiling, hand knocking, and applying a protective face sheet to ensure your bat is match-ready.
What is your return policy for sporting equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that personalized items and bats that have been custom knocked-in are not eligible for return unless they have a manufacturing defect.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you provide international shipping?
Yes, WHACK Sports ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of the items.
Are the products on your site authentic?
Absolutely. We are authorized retailers for all the brands we carry, including Gray-Nicolls, Kookaburra, Gunn & Moore, and more, ensuring you receive 100% genuine equipment.